Transportaion Coordination Specialist

Council on Aging
August 28, 2021
Atlanta, GA
Job Type


Transportation Coordination Specialist

Part Time 12 :00 pm to 5:00 pm Monday-Friday

Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers. We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible.

COA is a state-designated Area Agency on Aging, serving a 5-county region. One call to COA links people to the wide variety of agencies, information and programs that serve older adults and people with disabilities.

Our mission: Enhance lives by assisting people to remain independent through a range of quality services.

COA has more than 300 employees, more than 100 contracted providers, and an annual budget of over $77 million. COA fosters a work environment that is not only rewarding to our employees, but also empowers them to make a meaningful difference in our community.

Position Description (Full job description available upon request) :
Collect information, provide direction and problem solve transportation issues among clients, transportation providers and medical providers.
Essential Job Functions:
  • Answer phone calls from various customers and clients to schedule and dispatch rides.
  • Operate Transportation Management System to schedule trips, dispatch drivers and communicate with transportation providers.
  • Organize and route trips based on schedule and location to ensure optimal performance.
  • Assist drivers with directions to destinations, as needed.
  • Assist drivers and transportation providers with resolving problems or issues relating to scheduling.
  • Establish and maintain effective communication with transportation providers.
  • Report and record all incidents to the applicable manager.
  • Document and report provider no-shows or on-time-performance issues.
  • Inform transportation providers of their next-days trips and any new trips that occur.
  • Monitor radio, telephone, and on-road provision of service for quality.
  • Record time of departure, destination, and expected time of return.
  • Provide feedback on drivers’ performance.
  • Respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
  • Adhere to home52 Transportation confidentiality policy, consumer rights and responsibilities, and HIPAA protocol as related to all individual information and interactions.

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