Technology Manager

January 13, 2022
New Castle, DE
Job Type


Technology Manager
Primary Duties & Responsibilities
End User / Desktop Support:
*Addressing user issues regarding hardware, software and networking
*Purchase and set-up of new laptops and desktop computers
*Ensure antivirus software is up to date and functional on all computers
*Add/Delete users from network
*Addressing user issues regarding telephone systems, wireless networks and peripheral devices (printers, scanners, smart phones and devices)
*Maintain a system to ensure user licenses for installed software are up to date
*Provide on-site support and expertise to assist during office relocations

Network Support (Branch and Enterprise Level):
*Addressing user and/or system wide network issues on a 24/7 basis
*Manage and maintain all network devices (firewalls, modems, switches, power supplies, patch panels, wiring and servers on both the branch and corporate level)
*Regularly review performance of network level devices
*Maintain a system to ensure all network licenses are up to date
*Manage and maintain an active data and network security program
*Manage and maintain an enterprise backup and disaster recovery program
*Manage and maintain corporate data center (equipment and environment)
*Provide on-site support and expertise to assist during office relocations

Database Management (ACE and GP):
*Make minor corrections to SQL Server database used for ACE & GP
*Support vendor as needed when updates and/or connectivity issues exist

Ad-Hoc Technology Projects, Issues & Questions:
*Assist employees throughout the organization as needed

Requirements & Education
*Previous experience working within a similar role
*Two or Four year degree in Computer Science, Information Systems / Technology or a related engineering discipline
*5 years experience in implementing or supporting Windows Networks
*VoIP skills
*Excellent interpersonal skills
*Strong troubleshooting skills
*Professional demeanor
*Works with urgency
*Customer centric

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