Medical Support Assistant

Jamison Professional Services
June 24, 2022
Philadelphia, PA
Job Type


Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant

The contractor shall perform a full range of receptionist duties: customer service, maintain appointment schedules for one or more clinics or unit, operate office machines; store, distribute, account for stores of materials, deliver messages, be knowledgeable of business standards and/or operating procedures within each respective clinic or ward, assist with clinic access contingency plans by adjusting appointment times/locations/dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Contractor shall ensure individuals assigned to this contract provide comprehensive clerical medical support to the VAMC and all associated sites.

The contractor may be required to provide important interfaces and collaborations within larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.

The contractor performs work in the VAMC/CBOCs clinical areas and inpatient wards, which encompasses a variety of different duties and responsibilities relating to provision of Medical Support.

The Contractor shall perform the full range receptionist and customer service duties, for the proper and timely treatment of patients, and maintain appointment schedules for one or more clinics or units.

Contractor shall assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Contractor will ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients through the use of two forms of identification- name and full Social Security Number.

The Contractor will explain the VA’s mandate to collect insurance information to veterans, their families, and other eligible patients.

The Contractor shall collect, scan, and update health insurance information serving a major role in the revenue process.

The contractor shall, when records are received, ensure that all necessary health/administrative information are integrated into computerized patient record system (CPRS) correctly.

Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.

The contractor shall notify VA Shift Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.

The Contractor shall provide administrative services to assist the Supervisory Transportation Coordinator in coordinating transportation for Veterans on a daily basis that provide Veteran Transportation Services (VTS) support functions.

The Contractor shall respond to "action required" notifications, ensuring the primary providers are correct.

Provide analysis and recommendations to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.

The Contractor shall advise veterans of eligibility for Beneficiary Travel reimbursement to include reimbursement rates, deductible waivers, financial eligibility, etc.

Communicate with the veteran and stakeholders the conversion of special mode travel requests to patient travel reimbursement voucher claims, when appropriate.

Process patient travel voucher claims and ensures the appropriate travel benefits are applied.


Individuals qualified for the positions described with this SOW shall have a two-year degree related to the technical fields described, or at least two years of experience in the technical fields described, or have received certification from an accredited institution related to the technical fields described.

Jamison Corporate Overview:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

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