Manager 1, Software Development & Engineering – XA UI Platforms

Published
July 30, 2022
Location
Philadelphia, PA
Category
Job Type

Description

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.Job SummaryYou will be responsible for leading a team of Software Development Engineers building the award-winning Xfinity Assistant. The Xfinity Assistant is a virtual agent (chatbot) that uses machine learning, artificial intelligence, and natural language processing to deliver informed, personalized, and actionable customer service solutions and experiences. In today’s globally focused world, you will be responsible for developing and maintaining the product to deliver a consistent experience to all users regardless of channel or geography. As part of the Customer Engagement domain, you will manage projects from design to delivery. This may include developing and understanding financial and operational objectives, ensuring operational plans are aligned with business objectives, and contributing to the overall strategy of the platform. You will work closely with our business and product partners, both internal and external, to ensure the product vision is well understood and able to be delivered upon. These interactions will include presenting to and collaborating with leaders on both the product and technology side. In addition to leading the software development lifecycle, you will be responsible for leading and developing engineers through their career journey and building a culture of collaboration, inclusion, and success in your team.Job DescriptionCore ResponsibilitiesOversees the planning and designing of software and web applications, including new programs, enhancements and modifications.Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.Develops proposals, hardware/software changes and other capital expenditure projects.Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Essential Experience:Experience leading a team of 6 or moreExperience with Agile and/or SAFe development frameworksExperience mentoring individualsEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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