Local ICT Infrastructure Specialist II

Published
June 17, 2022
Location
Pennsauken Township, NJ
Job Type

Description

Do you have the appetite to Grow Your Magic?

Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality. Founded in Belgium in 1919, Puratos is growing rapidly with over 8500 employees in 74 countries, with a consolidated turnover of over €1,85 billion in 2017. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, coupled with our commitment to our communities, is what makes working at Puratos so magical.

Position Summary

The Local ICT Infrastructure Specialist provides both remote and on-site level II technical support for internal customers across the country. Guided by ITIL principals, the specialist is expected to resolve technical issues in a timely manner and coordinate the escalation of greater challenges to our expert teams. Daily peer meetings offer each specialist the opportunity to share newly gained insights promoting an environment for growth and continuous learning.

Primary Responsibilities

1. Coordinate, setup & deploy workforce computers and mobile devices

2. Perform personalized on-boarding technical orientation for new employees

3. Manage IT assets accurately throughout the entire hardware life cycle

4. Respond to Level II ticket requests in a timely manner ensuring SLA’s are met

5. Install, maintain, and support standard network hardware and software

6. Develop and implement technical procedures where required contributing to knowledge base articles

7. Contribute to the planning and implementation of value-added projects

8. Support the business by providing responsive and effective technical support

9. Support manufacturing by reducing problem resolution time of technical challenges contributing to a higher OEE

10. Ensure appropriate communication & feedback with customers throughout the problem resolution life cycle

11. Ensure all global security policies, standards and procedures are understood, acknowledged, and adhered to

12. Contribute to ICT team success in meeting service level objectives

Experience/Knowledge

1. Customer service oriented with excellent technical skills

2. Ability to create clear, concise documentation

3. Advanced knowledge of Windows 10+, Office 365, Active Directory and a good understanding of cloud computing (A MUST HAVE)

4. Good understanding of TCP/IP, DHCP, DNS, VLANs, and SAP (A MUST HAVE)

5. Understanding of T568A/T568B cabling standards and trouble shooting (A MUST HAVE)

6. Experience with Windows Server 2016+ administration, SCCM and Intune

7. Experience with virtualization (VMWare/Vsphere)

8. Bar Coding experience / Seagull Scientific BarTender

9. Cisco Unified Communication Manager (Voice over IP)

10. PowerShell and Exchange experience

11. Experience with Cisco IOS layer 2 switching

https://jobs.puratos.com/job/National-Hwy%2C-Pennsauken-%28NJ%29-Local-IT-NJ/808568101/

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