IS Technology and Security Services Manager – 13477500

PRIDE Health
January 9, 2022
Philadelphia, PA
Job Type


Job Summary:
The IS Infrastructure Manager will manage a multi-disciplinary team of engineering, implementation, operations  and support resources to provide technical and security services to the organization.  These services fall into the technical disciplines of Systems management, Networking, Security, Data Center Hosting, and Platform Engineering.  Managers will commonly own services and resources that support services crossing technical silos and will need to be able to represent all areas within the infrastructure and security arena.
By continual analysis of organizational needs, culture and industry best practices, the IS Infrastructure Manager is the key role in supporting and creating an adaptive service delivery model and developing and guiding personnel progress.  
Additionally, the IS Infrastructure Manager thoroughly identifies, plans, and implements high impact and sustainable work approaches for tactical and strategic systems requirements, as well as, 1) articulates goals for meeting the requirements, 2) successfully partners with leadership personnel and stakeholders to meet the requirements, and 3) measures the results of initiatives based on the specified goal and requirements.

Job Responsibilities:
Lead service strategy, design, operation and continuous service improvement.
Participate in tactical and strategic planning for the Technology and Security Services department, IS and CHOP.
Demonstrate competency in strategic thinking and leadership.
Utilize knowledge of CHOP policies, procedures, culture, and requirements in order to develop, maintain, and support organizational and strategic initiatives.
Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
Recommend, lead and implement scalable enterprise level solutions aligned with departmental and / or organization goals utilizing healthcare industry standards and best practices.
Demonstrate exceptional knowledge of and expertise in infrastructure and/or security technologies (such as Windows, AIX, system management, monitoring, end point protection and networking equipment), tools and techniques.  Understand technology directions, trends and strategic business impact on key client initiatives.
Work across technology and business functions to implement sound designs which meet clinical and non-clinical requirements and enable business priorities.
Lead problem management, resolution and Determine root cause of problems and implement solutions to prevent the problem from recurring.  Lead complex problem investigations.
Provide technical consulting, analysis and recommendations to the application teams.
Participate in the evaluation and recommendation of tools and technologies.
Implement security practices and procedures.  Measure compliance.  Participate in audits and manage corrective action plans.
Manage operations activities including metric reporting to IS management and team members.
Maintain departmental asset inventory.
Manage operations and engineering teams at I, II, & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of infrastructure services.
Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
Participate in the candidate selection process.
Create a departmental Training and Development Plan.
Conduct staff meetings and 1-1 meetings monthly (at a minimum) Budget.
Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
Hardware / Software
Upgrade database software and patches to maintain vendor support and remediate security vulnerabilities.
Develop product and version roadmaps.
Manage licenses.
Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships.
Participate in leadership meetings such as the IS Directors and Managers meeting, special committees, and appropriate governance committees.
Demonstrate strong customer focus.
Manage client expectations.
Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding.
Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
Exhibit the ability to see the big picture and conceptualize/document creative solutions.
Maintain knowledge of business operations, strategies, information requirements and priorities.
Serve as business liaison to various vendors.
Exhibits commitment to professional development and self-improvement.
Demonstrate expertise in project management and SDLC methodology including the ability to effectively deploy resources and manage multiple projects in a cross functional environment.
Exhibit the ability to lead and manage projects for both clinical and business applications.
Lead implementation and support projects within the constraints of time, budget, and scope.
Allocate resources to projects.

Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Required Experience:
• Bachelor’s degree required in Math, Computer Science, Business or related degree or equivalent work experience in Infrastructure Healthcare or related field.
• Eight (8) years of experience designing, developing, delivering, and managing Infrastructure and/or security solutions.
• Five (5) years of experience managing Systems, Networking, Operation System standards, security or Hosting services
• Three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment.
• Two (2) years of experience leading Infrastructure and/or security projects.

1. One or more professional certifications in administration in areas such as:
• Microsoft
• Cisco Systems
• Data Center Management
• Virtualization
• Unified Communications
• Systems Engineering and Design
• End point or perimeter security Technology

2. Other relevant Healthcare IS or IS certification such as:
• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Information Technology Infrastructure Library (ITIL)
• Project Management Professional (PMP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Certified Information Systems Security Professional (CISSP)

3. Participate in professional organizations, peer groups, and industry trade groups to stay current with technology; attend conferences, seminars and/or webinars regularly.

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