INSURANCE CLAIMS ASSISTANT (Pay Grade 17) Non-Union Classified

New Castle County Government Center
May 9, 2022
Wilmington, DE
Job Type


invites applications for the position of:

INSURANCE CLAIMS ASSISTANT (Pay Grade 17) Non-Union Classified


$34,562.00 - $53,619.00 Annually




05/12/22 11:59 PM


In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.

Candidates may submit online employment applications using the NEOGOV online application system available at .

EXAMINATION PROCESS : The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.

New Castle County is an Equal Opportunity Employer

Job Requirements:

GENERAL STATEMENT OF DUTIES: Performs varied technical and administrative work in assisting the Insurance and Loss Control Manager and insurance administrators in the performance of the administrative duties of the risk management/insurance function for New Castle County; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class performs responsible technical and administrative work involving the exercise of judgment in the application of prescribed procedures and methods to insurance matters. This employee will provide assistance in all areas of insurance administration to include claim handling and loss prevention. This is a confidential position dealing with sensitive labor relations matters and confidential matters relating to risk management issues.

EXAMPLES OF WORK: (Illustrative only)

  • Compiles, prepares and maintains statistical reports relating to insurance claims;
  • Handles routine insurance claims, including medical only and property damage claims;
  • Establishes and maintains insurance claims information, database and files;
  • Obtains records relating to insurance claims;
  • Maintains account records for insurance bills and processes bills;
  • Handles subrogation of insurance claims;
  • Assists with the administration of safety programs and training;
  • Prepares routine correspondence relating to insurance issues;
  • Prepares payroll adjustments;
  • Promote an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
  • Operates a personal computer and other related equipment in the course of the work.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Good knowledge of insurance and workers' compensation law, loss control methods and insurance and medical terminology; good knowledge of accounting principles; ability to make decisions in accordance with laws, ordinances, regulations and established policies; willingness and ability to learn a variety of tasks of progressively increasing difficulty; ability to operate various computer software packages, data processing terminal, personal computer and other related equipment; ability to understand and follow complex oral and written directions; ability to do research; ability to prepare clear and concise reports; ability to communicate courteously and effectively, both verbally and in writing; ability to maintain effective and courteous working relationships with brokers, carriers, department managers, union officials, employees and the general public; and thoroughness and dependability.

ACCEPTABLE EXPERIENCE AND TRAINING: At least two years experience in the handling of workers' compensation and auto insurance claims and at least two years of college with major course work in business administration or accounting; or any equivalent combination of experience, education and training directly related to the required knowledge, skills and abilities.

ADDITIONAL REQUIREMENTS: Must pass a Class III County physical examination and a background check.


Jacquelyn Moore
Employment Services Administrator
[Click Here to Email Your Resumé]
(302) 395-5161

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