Food & Beverage Director – Brand New Hotel – Hotel West & Main Conshohocken Philadelphia,

Hotel West & Main, a Tapestry Collection by Hilton
Published
June 15, 2022
Location
Conshohocken, PA
Job Type

Description

Hotel West & Main is seeking a talented and versatile Director of Food & Beverage to open and develop a strong team of service minded professionals. A warm glow from the restored historic Washie Firehouse creates an inviting place for guests and patrons to celebrate and come together. Starting with floor 1 will be 1874 Social at West & Main. An intimate harmonious spot offering coffee and breakfast to start the day, then shifting to a dynamic social outlet by night with spirits and small plates. Heading up to floor 2 will be Hook and Ladder sky bar and kitchen. Guests will be surrounded by history on this floor whether they are enjoying dinner in one of the dining rooms or socializing on the rooftop. Our brand promise is to provide an unrivaled food, beverage, and atmosphere experience...and the rest is history.

Responsibilities:

    -Achieve marketing, sales, profitability, and quality service goals for the restaurant by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.

    -Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.

    -Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

    -Initiate corrective action.

    -Implement and maintain sales/marketing programs.

    -Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.

    -Implement and maintain effective two-way communication systems which reach all employees.

    -Develop new programs, which result in an increased level of customer satisfaction and operational excellence.

    -Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.

    -Perform other related duties as required.

    -Suggest and implement revenue generating programs that provide maximum price value to the guest.

    -Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.

    -Ensure staff demonstrates technical skills; conduct technical training on a regular basis.

    -Update staff on regular basis on menu highlights.

    -Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.

    -Ensure that the restaurant is clean and ready for customers at all times.

    -Monitor service and teamwork on a regular basis and counsel associates on both aspects.

    -Ensure that staff is utilizing up selling techniques while providing customer service.

    -Accommodate group bookings by adhering to proper banquet techniques.

    -Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.

    -Conduct effective employee meetings and counseling sessions.

    -Participate in weekly staff meetings.

    -Interview, hire, orientate, and train qualified applicants.

    -Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.

    -Make business decisions based on production reports, similar facts, own experience, and personal opinion.

    -Ensure a safe and sanitary work environment for all associates and guests.

    -Maintain and enforce all SOP and service standards.

    -Completely direct the operational efforts and strategies of all restaurant outlets.

    -Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.

    -Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality's Handbook.

    -Ensure forecast information is evaluated and utilized to make sound business decisions.

    -Oversee development and execution of the marketing plan in each outlet.

    -Continually develop innovative programs and incentives to maintain our competitive edge.

    -Solicit feedback from guests and associates through personal contact and surveys.

    -Ensure that all administrative functions are performed accurately and on a timely basis.

    -Challenge supervisors to staff correctly based on forecasted business.

    -Oversee engineering and implementation of menus to coincide with marketing plan.

    -Ensure that all managers and supervisors are well versed in all legal aspects of their jobs.

    -Develop local contacts in the community for public relations purposes.

    -Maintain safe working conditions within department and hotel.

    -Know department fire prevention and emergency procedures.

    -Learn, understand, and refer to the Standard Operating Procedures.

    -Evaluate staff performance on a ninety day, and annual basis.

    -Conduct self to reflect the high standards of professionalism within the Concord Hospitality organization.

    -Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America.

"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

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