Experienced Medical Spa Manager

Affinity Well Spa
July 29, 2022
Southampton, PA
Job Type



Division/Department: General Spa

Reporting Relationship: Owner

Location of Employer:

Position Classification: Management

Pay Structure : Base + commission

Position Objectives: The main objective is to ensure the delivery of memorable guest experiences and operate a profitable spa. Other objectives include:

Operation - Oversee all functions of the spa's daily operations

Leadership - Lead/manage the spa team according to business standards

Teambuilding - Recruit, train and retain a professional spa team

Performance - To achieve monthly performance targets for self and spa team

Marketing - To market the spa's services and products

Position Activities and Responsibilities:

All to be performed according to the spa's training manuals and videos. Spa Manager is responsible to know all spa's manuals.

Spa Team

  • Recruit, interview, hire, train, reward, and manage/lead team members using CLARITI hiring system and ICARE coaching models
  • Ensure that team members are current with insurance and licensing requirements
  • Be a role model for the spa team
  • Communicate the vision and mission
  • Actively plan host and conduct team meetings
  • Implement, practice, and enforce all policies and procedures according to spa manuals
  • Ensure the team is following guest protocols and delivering the ultimate spa experience
  • Resolve team member conflicts or grievances; act as liaison between team and spa director
  • Resolve guest issues
  • Monitor and evaluate team targets and goals
  • Conduct team performance evaluations and monthly one on one meetings
  • Determine and publish team schedules
  • Enforce and monitor team image - uniforms, makeup, hair, shoes
  • Award and recognize the team


  • Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits
  • Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
  • Maintain an inviting and guest friendly retail spa boutique
  • Maintains beverage station and ensures adequate stock of needed supplies
  • Assists with laundry and spa cleaning when necessary
  • Ensure signature spa scent is present at all times
  • Verify all spa linen are appropriately cared for
  • Monitor physical spa environment/working conditions: Spa, Spa office, Equipment/machinery used: Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.

Inventory Management

  • Spa Manager is responsible to use purchase order and receiving system when placing orders
  • Monitor proper professional product usage
  • Assure proper retail mix
  • Track retail inventory - performance sellers & non-sellers
  • Monitor professional product usage

Spa Financials

  • Review overall spa and team performance reports
  • Track budget vs. actual
  • Track Volume per Guest for service and retail
  • Calculate payroll
  • Track business performance. Service and retail
  • Identify and correct issues that may prevent increased sales - trouble shoot
  • Avoid overspending, stick to the budget
  • Discover untapped revenue generators
  • Communicate financial goals to the team
  • Monitor daily performance


Orientation manual

Departmental training manual

Operational guidelines - policies, procedures, protocols

Treatment room image and expectations

Spa cleanliness

Positive environment free of drama and negativity

Monitor reception department efforts


  • Schedule and conduct continuous training sessions
  • Schedule and actively host team meetings
  • Educate team on the spa treatments and products and how to promote them
  • Plan and schedule supplier training sessions
  • Train the team on business strategies to increase revenue for both service upgrades and retail sales


  • Communicate and build relations with all departments
  • Monitor guest relations and retention
  • Establish business to business relations and strategies
  • Meet and report efforts to spa director or owner


  • Work with the spa owner to create and implement marketing strategies
  • Build media relations, be the spa's spokesperson
  • Assist the owner with the coordination of special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc.
  • Create promotions and upgrade opportunities to increase revenue

Desired Qualifications:

  • Experience in building, developing, leading, and managing a spa/salon team
  • Computer skills and aptitude for mastering spa software
  • Proficient with Excel and Word
  • Good writing and communication skills
  • Flexible schedule, weekends mandatory and ability to work 40 hours + per week
  • Lives and is passionate about the spa lifestyle
  • Experienced with guest service (hospitality and retail highly desired)

Behavioral Characteristics

  • Strong guest service orientation
  • Strong leadership skills, motivational, and inspirational
  • Cheerful, upbeat personality, with leadership style
  • Enjoys fostering team environment, coaching and mentoring
  • Excellent communication skills, good public speaker
  • Flexible and cooperative
  • Patient and level headed
  • High personal standards, good self-esteem
  • Pays attention to detail
  • Good organizational skills and follow through
  • Able to multi-task and improvise on the spur of the moment
  • High energy, able to work in fast-paced environment
  • Good sense of time; prompt, able to meet deadlines
  • Good sense of humor
  • Self-motivated and able to motivate and influence others successfully
  • Able to work well under pressure
  • Seeks professional growth, knowledge and enjoys teaching others
  • Appear polished and with professional image
  • Great work ethics - role model
  • Confident and committed to the spa & team
  • Displays masterful knowledge of the spa, all spa services, and all spa retail
  • Positive and self-disciplined
  • Honest, loyal, and trustworthy
  • Accountable and dedicated
  • Resilient and driven

Compensation: $25.00 per hour

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