Detailed Job Description:
Customer Service Representative
Collegeville- PA, Lake Forest-IL., or Memphis-TN
$18.46/HR on w2 without benefits (No Paid Holiday or Sick leave).
1st shift position
• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls and emails.
• Remain available to answer incoming calls and respond to emails at a rate consistent with metrics set by customer service management team
• Maintain a detailed working knowledge of Pfizer BioNtech COVID19 vaccine
• Bachelor’s degree preferred or high school diploma with two years Customer Service experience
• Ability to always remain professional and courteous with customers
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Proven problem-solving ability
• Proficient in Microsoft Office
• SAP knowledge preferred