Customer Excellence Manager

Schenker, Inc.
December 30, 2021
Philadelphia, PA
Job Type


Your tasks

Ensures that customers' cross-functional geographical commercial, operational, and customer service requirements are proactively identified and serviced. Orchestrates the complete service of all commercial aspects of the account while utilizing our product, customer service, and executive leaders. Acts as customer advocate while seeking new business, organic growth opportunities, daily account servicing, service improvement opportunities, cost avoidance elements and overall cost savings.

Implements strategies to assist local-global customer attainment of their corporate growth and efficiency objectives. Spear-heads growth opportunities, solution design strategic solutions through great engagement within the customers supply chain, value-add solutions and transformational network designs. Increases Schenker's revenue and profitability through providing enhanced valued-added service

Tasks & Responsibilities:

Expand Value

§ Provide value-added services to support customer growth objectives and increase Schenker's revenues.

§ Constantly seeking cost out and value add opportunities for their customers.

Account Manager's KPI/Success Criteria

§ The share of the wallet increases faster than the customer's organic growth

Ensure Excellence

§ Drive the account by providing innovative and proactive focus on continued improvement

Establish Parameters

§ Set service expectations and measurements to consistently review performance for compliance and improvement.

§ Set system requirements and drive systems integration between customer and Schenker.


  • Realize all aspects of our customers' business
  • Integrate the business needs of all departments and functional groups within our offered solutions


Essential Functions:

* Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

Details/Specification/Explanation of the role specific skills

  • Practical experience and knowledge of:
    Formulation and delivery of tactical, operational and strategic level ocean planning
  • Knowledge of Tango
  • Computer Literate (Office 2000 Suite, Power Point, Word, Excel)
  • Exceptional communication skills - highest levels of written English with experience of delivering to senior executive level.
  • Education:
    4-year bachelor's degree (i.e., Business, logistics or related discipline). Work experience of 5 years + in logistics related management position may be accepted in lieu of degree
  • Travel Up to 20-25 %
  • Demonstrated Leadership
  • Continuous Improvement mindset
  • Flexibility, Adaptability and Tolerance in a Matrix organization
  • Team builder, (i.e., Sales, Risk Management, Operations, Solutions, Finance, Legal & IT)


    We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

    The option for separate vision coverage for eye exams, frames, and contact lenses.

    The option for separate dental coverage to cover preventative major and basic dental services.

    The company offers a pre-tax 401(k) contribution plan with a company match.

    Direct Deposit
    We offer direct deposit to all employees.

    On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.

    Our offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


    Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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