Bilingual Customer Service Representative

IMMEDIATE HIRE
Published
June 15, 2022
Location
Philadelphia, PA
Category
Job Type

Description

Next Wave is a fast-growing firm taking over the Newark area.

Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services, and excellent communication.
  • Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.
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