Associate Clinic Coordinator WellMed-Irving

UnitedHealth Group
July 31, 2022
Philadelphia, PA
Job Type


Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Under the supervision of the Referral Management Supervisor, this position is responsible for the daily coordination of referral processes and other duties as assigned.

If you are located in TX, you will have the flexibility to telecommute* as you take on some tough challenges. Office Based; potential telecommute.

Primary Responsibilities:

  • Manage the daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines
  • Answers telephone and assists caller through the phone queue with scheduling and other needs based on the call type 
  • Participate in department and market education, training, and meetings as needed and/or required
  • Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality 
  • Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and a positive attitude with all internal and external customers/peers
  • Ability to work independently
  • Obtain and update prior authorizations and referral authorizations for both internal and external specialty offices 
  • Being a patient advocate for quality healthcare in external facilities, maintaining the  strictest confidentiality
  • Retain and utilize knowledge of insurance policies and procedures
  • Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED equivalent 
  • 1+ years Health Care related experience 
  • Knowledge of medical terminology  
  • Able to navigate through multiple software and computer technology
  • Efficient proficiency in Microsoft Office applications including: Excel, Word and Outlook
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • 1+ years referral management experience 
  • 1+ years medical insurance experience 
  • 1+ years customer service 
  • Bilingual
  • Effective verbal and written communication skills
  • Excellent customer service skills
  • Detail oriented with organizational and time management skills

Physical & Mental Requirements: 

  • Ability to lift up to 25 pounds
  • Ability to push or pull heavy objects using up to 25 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  •  Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to properly drive and operate a company vehicle
  • Ability to receive and comprehend and carryout instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Note**The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Clinic Administrative Coordinator, Customer Service, Healthcare, Patient Care, Irving, Dallas, Fort Worth, Plano, Waxahachie, Arlington, TX, Texas, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

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