Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest. It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.
The Inglis Assistive Tech Solutions Educator is responsible for engaging with people living with disabilities to provide assistive technology services. The educator provides services that address assistive technology needs including technology support, assessment, education and training. The educator is responsible for managing the Inglis Assistive Tech Solutions (IATS) Computer lab located in the Inglis Innovation Center. This role will also be expected to manage administrative tasks such as documenting client billing information and entering data into designated data management systems.
Additionally, the Inglis Assistive Tech Solutions Educator is responsible for representing Inglis and the assistive technology services Inglis offers. This role is expected to support the promotion and growth of the IATS program through direct outreach to potential clients and referral sources and participating in presentations at conferences and business shows.
ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:
• Promotes and nurtures clients’ active use of assistive technology.
• Meets with clients on a 1-1 basis to assess and determine assistive technology needs and make recommendations for service.
• Partners with clients in developing individualized learning plans to guide and achieve client goals related to assistive technology such as device acquisition, education and troubleshooting support.
• Utilizes electronic systems to document client assessment, participation, goal progress, and billing information.
• Ensures best possible adaptation of devices for various disabilities and ensures computer systems are safe and appropriate for the client.
• Develops and implements programmatic tools and processes that promote the delivery of high-quality service.
• Coordinates, develops and leads group assistive technology education and service sessions at external facilities.
• Proactively identifies new tools and offerings to engage clients at varied ability levels.
• Ensures the functioning and careful transportation of all Inglis equipment and supplies.
• Actively participates with the larger Inglis AT team to ensure competencies across all AT services, and engage in problem solving sessions related to client, program and department outcomes.
• Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of their behavior on others.
• Demonstrates respect for diversity.
• Is approachable & easy to talk with; puts forth an extra effort to make people at ease; is patient & builds a rapport with customers and is a good listener.
• Is valued as a team player, has the trust & support of peers & promotes collaboration within the department.
PEOPLE & TEAM:
• Demonstrates Inglis people and leadership values and behaviors.
• Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines.
• Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
• Establishes and maintains effective relationships by gaining trust and respect.
• A team player and has the trust and support of peers.
• Promotes collaboration within the department.
• Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information i.e. responding to email messages in a timely fashion and using Outlook to manage meetings.
• Encourages and supports staff on the appropriate use of computer systems and technology.
• Understands common computer terminology and the fundamentals of technology.
• Network account login, Basic Windows skills
• Parts of the Windows desktop
• Use the mouse; move and resize windows
• File management, Open, view and print files
• Save files, dating, and basic version control
• When and why to store files on Desktop (C:\ drive), OneDrive
Customer Service and Consultancy Skills – Listens actively and asks appropriate questions to accurately understand the client’s needs. Able to convey technical information to consumers and promote understanding of relevant issues. Understands the client’s needs, role, and resource limitations to develop effective and appropriate solutions to problems. Negotiates time and priorities with clients to achieve problem resolution. Looks for opportunities to develop constructive working relationships with AT team, Inglis staff and leadership, characterized by a high level of professionalism, acceptance, cooperation, and mutual respect. Continually seeks to improve consumer service, perception, and satisfaction.
Assistive Technology Knowledge and Solution Development – Continually seeks to update and enhance knowledge and skills around evolving technology, specifically assistive technology. Takes advantage of training opportunities afforded to them to raise the level of their own skill and competencies. Able to evaluate assistive tech functionality and recommend or make changes to improve consumer satisfaction. Uses understanding of assistive technology to translate business needs into customer solutions. Understands impact of new assistive technologies on current systems. Integrates knowledge and skills from a range of technologies and devises or modifies to solve moderate to complex problems. Carries out testing of new configurations. Research appropriate new assistive technologies.
Active Collaboration - Builds partnerships and works collaboratively with clients, their caregivers and natural supports, and other organizations. Gains trust and support of others.
Effective Written and Verbal Communication Skills - Demonstrates an ability to speak well and represent Inglis and the AT department in a professional manner. Conveys ideas and facts using language the audience will best understand. Asks questions in ways that enhance the clarity, quality, and reliability of information.
REQUIRED EDUCATION AND WORK EXPERIENCE:
• A working knowledge of Assistive Technology.
• Comfort level in working with people with various physical or intellectual abilities is required.
• RESNA Assistive Technology Professional Certification or ability to obtain within 6 months of accepting the position
• Minimum 3 years’ experience in related field
• This position prefers a BA/BS degree.
• Proven experience with Mobile & Desktop systems, including iOS, Android & Windows operating systems.
• Experience with Apple, Microsoft and third-party hardware and/or software.
• Capable of software installation and/or general technology troubleshooting.
• Demonstrated experience in working with a diverse interdisciplinary team.
• Exceptional interpersonal, verbal, and written communications skills.
• Ability to prioritize work, manages time, and demonstrates excellent organizational skills and initiative to improve processes.
• Flexible thinker, with an ability to quickly adapt to changing environments.