VP OpX Healthcare

October 4, 2020
Philadelphia, PA
Job Type


Job Summary

The individual will be responsible for advancing Operational Excellence within the Healthcare LOB.  The individual will work closely with the line of business President and RVPs to determine priorities, implement tools and processes in the field, and monitor their progress.   The individual’s responsibilities may include increasing the focus on cost, quality, service or pricing based on evolving priorities and business needs.   They will have direct reporting channels of business within Healthcare, inclusive of Nutrition Services, Facility Services, EVS, Costing and Food Services. 

The individual should expect to spend >50% of their time directly interfacing with field operators, and the rest working with field and HQ leadership.  Travel requirements will vary based on business need, estimated to be 50%. 

The position will report to the LOB President, and maintain a close relationship with the Regional Vice Presidents and Support Deparment Peers. The individual will also work closely with COE leads to implement enterprise initiatives and develop LOB solutions.  

Core Job Duties/Responsibilities

  • Work with President and RVPs to set operational priorities
  • Ensure Food & Labor productivity performance across LOB
  • Develop and drive initiatives and training programs to improve quality, service, and pricing
  • Deploy operational processes/programs and tools/technology developed by LOB and COEs
  • Ensure success of Focus / Remediation Accounts within LOB
  • Identify & diagnose 5-10 accounts per region
  • Ensure standard process/toolkit is used
  • Monitor results to ensure progress & resource efficiency
  • Provide expert support to solve structural or technical problems
  •  acilitate performance monitoring and accountability
  • Analyze outcomes/indicators/behaviors to identify opportunities
  • Work closely with President and RVPs to drive improvement and accountability
  • Partner with COEs to develop and deploy field ready programs & tools, inclusive of patient menus and regulatory compliance
  • Manage a team of varied functional leaders across multiple workstreams

Key Individual Attributes

  • Strong operating mindset; can quickly establish trust and credibility in the field
  • Self-starter, able to work effectively with little supervision
  • Results-oriented, relentlessly pursues impact
  • Positive attitude, models desired Company culture of engagement at all times
  • Sound managerial judgment and unwavering commitment to ethics
  • Comfortable in fast-paced, dynamic, and decentralized environment; flexible in attitude and style
  • Strong client relationship experience
  • Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization.

Critical Skills

  •  Strong leadership skill set
  • managing people, organizing / prioritizing work, communicating priorities, monitoring progress and outcomes, coaching and improving individual performance
  • Knowledge of and experience with operational tools & processes (PRIMA, KRONOS, etc.)
  • Attention to detail
  • Process rigor and diligence
  • Listening & diagnosis skills
  • Strong oral, written, and presentation skills
  • Ability to effectively communicate to and work with a wide range of people and behavior styles
  • Fast learner; able to quickly understand complex processes & issues
  • Strong analytical skill set, including:
  • Financial and operational analysis
  • Root cause problem solving
  • Productivity toolkit (excel, powerpoint & visual display of quantitative data)
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