Technology EMR Associate

August 6, 2022
Trenton, NJ
Job Type


At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, youll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!

Job Summary

The Technology EMR Associate is responsible for working with the Technology Associates and Application Managers to enable and optimize WelbeHealths core and new technologies including, but not limited to, EMR, CRM, and home-based technologies and initiatives. Proactively identifying and troubleshooting issues, provide end user support, complete

elements of build and configuration, and helps maintain our enterprise technologies as per the priorities and direction of the Information Technology & Services Team. The Technology Junior Associate will be the hands-on enabler, and support, of the technologies for end users and Superusers across the WelbeHealth enterprise. Collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.

  • Owns the administrative responsibilities of WelbeHealths core technologies including troubleshooting, end user support, build, and project tasks for new market launches and/or new technology implementations.

  • Support in the configuration, planning, and execution of new market launches in our core technologies and travel onsite to markets to provide onsite go live support for end users

  • Coordinate with Technology Assoc and Training Team to ensure new technologies, technology initiatives, and/or technology updates are reflected in training materials and curricula.

  • Provide insight into workflow gaps, training needs, table build and configuration needs and product needs to the Technology Team to identify opportunities for solution design and collaboration with the Training Team.

  • Manage Superusers/SMEs technical learning, development, and coordination for core technologies across all WelbeHealth PACE Markets

  • Create product release training materials for the organization for applicable product updates, communicate changes to appropriate stakeholders, and conduct trainings to superusers on product enhancements and updates.

  • Manage inbound technology enhancement requests and collaborate with Technology Team on prioritization for timely, and communicated, development and deployment.

  • Manage table QA and support case follow up for core technologies.

  • Complete all required documentation in a timely and accurate manner.

  • Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.

  • Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.

  • Communicate regularly with Supervisor and team regarding workload and priorities.

Qualifications and Requirements:

  • Bachelors Degree or Higher.

  • Minimum of three years experience in EMR administration and/or support, or relevant experience working at an EMR company.

  • Experience with using or administering Salesforce or athena health applications a bonus.

  • Excellent organizational and communication skills.

  • Demonstrated ability to learn new technologies and systems (hardware and software) in new environments.

  • Experience working in a regulated quality improvement area: strong attention to detail and data accuracy.

  • Strong customer service orientation and experience supporting physicians and nurses.

  • Excellent organizational and communication skills.

  • Ability to work independently with minimal supervision.

  • Demonstrated ability to prioritize in a fast-paced environment.

  • Experience and competency working with people from diverse backgrounds and cultures.

  • Commitment to unlocking the full potential of our most vulnerable seniors.

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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