Supervisor, Customer Service

Freedom Mortgage
Published
June 11, 2021
Location
Evesham, NJ
Category
Job Type

Description

Soar With Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

 

  • A strong leader. You’ll bring colleagues together, keeping them motivated, connected, and well-resourced.
  • Passionate about customer care. You’ll develop and implement effective policies and procedures to ensure timely, accurate, cost effective, and excellent service to customers.
  • A strong communicator. You can listen, understand, and engage with colleagues, customers, and other agencies with confidence and expertise.
  • A skillful multitasker. You’ll train and manage staff while ensuring your knowledge of our services is incredibly sharp and keep an eye on operational requirements… sometimes all in a single day.
  • In the know. You’re an expert in your field with no problem planning, directing, and supervising workflow for all aspects of customer contact processes.

… then you belong in the Freedom family.

The Vacancy: Supervisor, Customer Service

We are looking for an exceptional Customer Service Supervisor to join our team. Our perfect candidate is empathetic, firm, and a great problem-solver. You must be able to manage the daily operations of the Call Center, while building a strong and successful team. Your positive, realistic, and determined approach will help you forge ahead, ensuring smooth workflow and the achievement of first-class customer care.

What does the job look like?

 

As a Customer Service Supervisor, your daily duties may include...

  • Assisting in managing all aspects of customer contact processes, including the Call Center.
  • Overseeing the borrower website experience.
  • Managing daily operations of the Call Center to ensure smooth workflow and achieve predetermined goals.
  • Building an effective and strong team committed to delivering world-class customer care and achieving organizational goals.
  • Accurately assessing the strengths and developmental needs of your team, including giving feedback and performance management.
  • Identifying and analyzing escalated problems and providing guidance to your team members for resolution.
  • Negotiating solutions and acting as a liaison with internal and external customers.
  • Monitoring all production and control reporting to ensure agent, team, and site expectations are met in an effort to comply with all SLA’s.
  • Must be able to work 1pm - 10pm 

Education

  • Associates degree or equivalent from a 2-year College or University OR 1-2 years of experience and/or training or equivalent combination of education and experience

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

Soar With Us.

#CB
 

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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