COMPANY OVERVIEW

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 150 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

POSITION SUMMARY

Responsible and accountable for all aspects of daily operations with focus on achieving sales targets and delivering an exceptional level of customer service. In addition, the Spa Manager is focused on building and retaining clientele, while following an aggressive spa profit plan.

RESPONSIBILITIES

• Ensure the achievement of sales goals
• Oversee and manage the daily operations of a very busy spa
• 70% of time spent working face to face with clients
• Meet business objectives and profitability goals
• Monitor payroll and expenditures
• Successfully achieve aggressive spa profit plan
• Review financial data
• Prepare management reports
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Perform administrative functions accurately and timely
• Motivate staff to achieve their personal and professional sales goals
• Create and maintain relaxed atmosphere for clientele
• Uphold highest level of customer service
• MANAGER IS BEST SALES PERSON ON THE TEAM

IDEAL CANDIDATE REQUIREMENTS

• 5-15 years managerial experience in a spa or hotel or health/beauty spa environment
• At least 5 years customer service experience
• Prior experience managing teams of 10+
• High level of enthusiasm
• Ability to sell concepts and ideas to management, peers, and employees
• Demonstrated success in revenue achievement and expense management
• Demonstrated ability to balance coaching/mentoring with disciplining
• Experience in budget development and financial analysis
• Excellent written and verbal communication skills
• High standards in ethics, service, and image

BENEFITS

• Health Insurance
• Dental Insurance
• PTO
• Aflac
• Employee Discounts
• Bonus Pay
• Manager Training Programs

Compensation: $50,000.00 - $62,000.00 per year

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.