The Alloy a DoubleTree by Hilton is now hiring a Sales & Events Coordinator!
Being the Sales & Events Coordinator at a Concord Hospitality hotels role is key in the hotel’s success because you are the direct link between the front desk and our sales team. As the sales & events coordinator you are assisting our incoming reservation calls for groups and meetings as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales & events coordinators today become tomorrow’s sales and conference managers and future Director of Sales!
Key Role Responsibilities:
Be one of the first points of contact for incoming sales & event calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Learn and use digital sales & events systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales & events activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable).
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
Must have a valid drivers license and reliable transportation. Prior Hilton experience along with Delphi knowledge preferred but not essential.
At Concord Hospitality, our Sales Coordinator’s earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance plus training & development and career advancement opportunities. We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties!
What sets Concord apart is our passion for this business. We are established on 5 key cornerstones: Quality, Integrity, Community, Profitability, and lastly FUN! Our company is huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” which all sales managers and Director of Sales attend in their first year in the company. Additionally we offer many avenues for growth including our online LMS training system, regional training, mentorship program, Thirsty Thursday web series, and more.
If you are seeking a rewarding position at a hotel you’ll be proud to sell with a company culture that assures you that YOU MATTER…than Concord Hospitality is your ticket to career growth. Apply today and learn more.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.