Now Hiring: Reservation/Group Coordinator.
Being the Reservation/Group Coordinator at a Concord Hospitality hotels is an important role and can be a great transition for a seasoned front desk clerk or an entry level role to start your rewarding career in hotel sales. This role is key in the hotel’s success because you are the direct link between the front desk and our sales team. As the Reservation/Group Coordinator you are assisting our incoming reservation calls for groups and meetings as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised
Key Role Responsibilities:
Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable).
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
At Concord Hospitality, our Sales Coordinator’s earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance plus training & development and career advancement opportunities. We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties!
What sets Concord apart is our passion for this business. We are established on 5 key cornerstones: Quality, Integrity, Community, Profitability, and lastly FUN! Our company is huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” which all sales managers and Director of Sales attend in their first year in the company. Additionally we offer many avenues for growth including our online LMS training system, regional training, mentorship program, Thirsty Thursday web series, and more.
If you are seeking a rewarding position at a hotel you’ll be proud to sell with a company culture that assures you that YOU MATTER…than Concord Hospitality is your ticket to career growth. Apply today and learn more.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.