Remote Bilingual Healthcare Communicator (Spanish)

Ashfield Engage
Published
October 3, 2021
Location
Fort Washington, PA
Category
Job Type

Description

Ashfield Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join Ashfield Engage and represent a top biotechnology company!

What’s in it for you?

  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Competitive environment with company wide recognition, contests and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021

What will you be doing?

  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
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