Pennsylvania Work at Home Customer Service Specialist

Qurate Retail Group Inc.
Published
September 21, 2022
Location
West Chester, PA
Category
Job Type

Description

US55505

The Opportunity

Zulily Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our specialists efficiently and effectively problem-solve to assist our customers while offering outstanding service with a focus on making it right for Mom.

This will be a temporary, seasonal position with 40 hours/week . Shifts start at 11am EST.

Compensation

* Starting rate is $15.00/hour.

Life with Zulily as a Customer Service Specialist

Handles a high volume of customer inquiries with active presence at workstation.

Assisting customers to place orders over the phone and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries regarding Zulily. Successful team members are prepared to answer phone calls and e-mails as they come in and address the core issue of the customer inquiry efficiently.

The Right Candidate

* Problem solves and de-escalates unique situations while sustaining a high-paced call volume
* Learns and works well in a virtual environment with a set schedule and structured day
* Effectively communicates with a variety of customer styles, peers, and leaders
* Multitasks with ease and navigates multiple systems and screens while assisting customers
* Can sit for long periods of time
* Adheres to Zulily work at home computer system requirements (see below).
* Troubleshoots their own technical problems (in partnership with IT when needed) navigates while assisting customers.
* Available to work weekends, holidays and additional hours as required
* Resides in Ohio or Pennsylvania

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers.?While a full specification list will be provided after your interview, here are a few key items:

* Must connect to the internet via ETHERNET CABLE directly plugged into the modem (Not Wi-Fi).
* Equipment for this role will be provided. 10ft Ethernet cable is included; if unable to connect the computer to the modem with 10ft cable you must provide a larger ethernet cable. All equipment must be returned upon departure.
* Availability of broadband connection must have minimum download speed 30 mbps and upload speed 5 mbps
* Internet access that is solely yours (Internet access/WI-FI cannot be provided via a 3rd party, i.e. free WI-FI in an apartment complex. No satellite internet.)
* Ability to troubleshoot and manage technical issues with little to no face-to-face support. *Troubleshooting is defined as, restarting, understanding internet connection (router/modem), being able to explain issues with Token (VPN access), general understanding of how to walk through the troubleshooting steps provided by the Service Desk. *
* Adequate room for computing equipment.
* Accessibility to grounded 3 prong electrical outlet.
* Work area that is clean and free of wet areas.
* Work area must be in a quiet, distraction-free environment.

Training Schedule

Your Zulily career begins with a paid (2.5-3) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post-training will differ.

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Apply
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