Paralegal – Manager

Robert Half
Published
October 18, 2020
Location
Philadelphia, PA
Category
Job Type

Description

Ref ID: 03720-0011585565

Classification: Paralegal - Manager

Compensation: DOE

• Oversee pre-litigation team of 12-15 employees.
• Monitoring phone calls and listening to audio recordings for quality assurance.
• Assisting team with difficult phone calls and guidance on how to navigate through tough phone calls.
• Diffusing client issues.
• Ensuring clients are called back within a timely manner.
• Corresponding with doctor offices for compliance, records, and status updates.
• Follow up on weekly meeting tasks for team member case load.
• Daily, weekly, monthly reporting including incentive programs.
• Tracking daily KPIs- key performance indicators of team members.

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