Ref ID: 03720-0011585565
Classification: Paralegal - Manager
• Oversee pre-litigation team of 12-15 employees.
• Monitoring phone calls and listening to audio recordings for quality assurance.
• Assisting team with difficult phone calls and guidance on how to navigate through tough phone calls.
• Diffusing client issues.
• Ensuring clients are called back within a timely manner.
• Corresponding with doctor offices for compliance, records, and status updates.
• Follow up on weekly meeting tasks for team member case load.
• Daily, weekly, monthly reporting including incentive programs.
• Tracking daily KPIs- key performance indicators of team members.