Network Technician, Philadelphia, PA
Documents all changes; performs backup and restore functions.
Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies.
Optimizes computer usage by researching and recommending enhancement to system capabilities and performance.
Performs basic management of Windows Active Directory domains.
Assists with the maintenance of server and storage systems.
Enforces technology policies and system controls.
Stays abreast of trends and innovations in information systems issues and policies.
Maintains absolute confidentiality of work-related issues and company information; performs related duties and responsibilities as assigned.
Product knowledge and technical skills to install PC components and operating systems.
Analyzing basic network problems, evaluating alternatives, and developing solutions based on findings.
Maintaining network hardware, switches, routers, and network cabling requirements.
Analyzing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions.
Troubleshoot network issues quickly by identifying the sources of the problem.
Solving technical problems involving multiple operating systems, applications, and platforms.
Assessing and prioritizing multiple tasks, projects and demands.
Interacting with people of different social, economic, and ethnic backgrounds.
Establishing and maintaining effective working relationships with co-workers.
Organization, operations, policies, and procedures; HR Manual and Employee Handbook.
Principles and practices of basic network administration, system access, and security procedures.
Troubleshooting techniques for PC hardware and productivity software, peripheral devices, WAN/LAN network access, and Windows Domains.
Networked computer operating systems, hardware, technologies, topologies, and administration protocols.
Networked computer system environments and device capabilities.
Maintenance standards for network operating systems and servers, and other software applications unique to company departments.
High School Diploma or GED AND two (2) or more years experience with hardware and software diagnostics and maintenance, within a corporate IT environment OR Bachelor’s Degree in Computer Science, Information Systems, or a closely related field OR an equivalent combination of education, training and experience.
The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.