•  Minimum GED or High School diploma Minimum of 3 years' experience of mortgage lending processes, procedures and regulations 
• Customer service driven - responsive to issues and concerns 
• Strong verbal and written communication skills in order to effectively communicate  
• Detail-oriented 
• Ability to establish a professional and collaborative working relationship with others Proficient in Microsoft Office including Word, Excel and Outlook 

 Preferred: 

•  College degree in computer science or related field 
•  Encompass LOS experience 

 Specific Job Functions: 

•  Responds to assigned Help Desk tickets related to user issues for assigned system(s) and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions 
• Accessible as a resource after hours 
• Assists Mortgage Software Manager to implement new product/enhancements for mortgage software 
• Handle miscellaneous technical issues regarding main loan operating system and other software products 
• Document internal procedures in change management and other logs provided 
• Complies with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability 
• Performs other duties as appointed by management