Internet Sales Coordinator – Audi

Holman Enterprises
Published
August 5, 2022
Location
Fort Washington, PA
Category
Job Type

Description

At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Audi Fort Washington has an outstanding opportunity for a Customer Experience Champion to join the Holman Family.

Primary Responsibilities

Our CEC Champion role is located in-store to maximize the effectiveness and efficiency of the Dealership / CEC Partnership, as well as provide a Best-In-Class customer experience. The CEC Champion will also be responsible for:

  • Maximizing Internet Lead Turn Over (TO) performance, by ensuring each TO is handled personally and promptly
  • Create/Set Appointment with Customer (Outbound Calling, Emails, Texting)
  • Confirm appointments with customers to maximize show ratio
  • Preparing for all internet-lead appointments in-store
  • Ensure the vehicle is pulled up, fueled, clean and marked specifically for the customer by name
  • Review notes with Sales Managers and Sales Consultant relevant to customer

Qualifications

  • High school diploma
  • Years of Customer Service or Sales Experience
  • Familiarity with dealership operations a plus
  • Familiarity with BDC Functions a plus
  • Time management, organization
  • Able to navigate CRM Systems
  • Strong written communication skills
  • Strong verbal communication skills, both in-person and via phone
  • Ability to interact and work with CEC and Store employees at all levels in the organization

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply
Drop files here browse files ...

Related Jobs

August 14, 2022

Author: