Healthcare Communicator (Bilingual)

Ashfield Healthcare LLC
March 17, 2021
Fort Washington, PA
Job Type


Ashfield Healthcare has a long-standing partnership a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. This Commercial position manages inbound general business and affordability inquires and improves our patients' experiences through compassion on a portfolio of over 30 medications and products. Healthcare Communicators represent a variety of products and services via inbound telecommunication.

This is your opportunity to join Ashfield and represent a top biotechnology company with its commercial business.

What's in it for you?

  • Competitive compensation
  • Flexible scheduling and ability to work some shifts remotely
  • Career advancement and professional development
  • Exposure to a large, multi-faceted pharmaceutical contract
  • Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Competitive environment with company wide recognition, contests and coveted awards

What will you be doing?

  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
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