Head of Client Services Technology

Published
February 22, 2021
Location
Wilmington, DE
Category
Job Type

Description

Responsibilities Include:

  • Provide the talent, the leadership experience, and the expertise to lead ICS Technology through this journey.
  • Contribute to an innovative team of leading tech experts, pushing boundaries, and taking risks.
  • Be a part of agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.
  • Lead the agile cross-functional technology team in Wilmington Trust 's Institutional Clients Services line of business.
  • This is a highly visible role and will require a leader to build/expand on the current IT team supporting the ICS group, which is the fastest growing and most profitable business on a margin basis.
  • Technology is a major component of ICS 's ability to go to market and win. The technology team has a sizable software engineering capability and pragmatically leverages vendor platforms when appropriate.
  • Continue to grow to keep pace with high rates of business expansion and profitability.
  • Familiarity with institutional services and agile software development is a must.
  • Build Technology Divisional strategy across departments with peers and Technology senior management leaders.
  • Work with senior management outside Technology to build positive client relationship to support the delivery of complex technology projects and activities.
  • Manage multiple Technology departments for all financial, compliance, human resources and risk operations with the departments.
  • Monitor technology direction of the industry and vendor applications specific to areas and businesses supported.
  • Manage supporting research and initiation of change to the status quo when necessary to ensure implementation of appropriate technologies.
  • Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget.
  • Manage strategic relationships with vendors and professional organizations to remain current on industry trends and best practices for supported systems and businesses.
  • Oversee systems development activities of assigned teams, including assignment of staff to various projects and ensure their timely completion within budget.
  • Oversee the implementation of technology consistent with Division's standards and long-range plans, seeking opportunities to leverage these across other teams as applicable.
  • Ensure activities managed adhere to all Department and Technology standards and procedures, including all documentation requirements to protect interests and serve as a reference source.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
  • Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

Required Qualifications:

  • A minimum of 14 years technology management or large program leadership experience.
  • Prior experience leading large numbers of employees (100+) on multiple teams often in different geographic locations and time zones
  • Prior experience working on multiple projects of a complex nature
  • Understanding of technical, business and operational impacts of a project or problem
  • Expertise in presenting to senior management
  • Extensive application, product knowledge experience with skills, application(s) and function of the technology area being led
  • Understanding of applications supported with an advanced knowledge of interfacing/integrated applications
  • Understanding of multiple business area's functions
  • Proven mentoring and leadership capabilities from a project management perspective
  • Experience with skills, application(s) and functions of the technology area
  • Understands businesses supported and its' terminology
  • Prior experience effectively using project management, word processing and spreadsheet applications
  • Experience on large system enhancements, conversions, and production problem resolution
  • Complete understanding of the system development life cycle
  • Excellent problem-solving skills to assist in issue resolution
  • Familiar with application development software and hardware platforms
  • Excellent analytical and decision-making skills
  • Prior experience encouraging team work and serving as role model when leading and directing others

Job Requirements

  • A minimum of 14 years technology management or large program leadership experience.
  • Prior Banking
  • Prior experience leading large numbers of employees (100+) on multiple teams often in different geographic locations and time zones
  • Prior experience working on multiple projects of a complex nature
  • Understanding of technical, business and operational impacts of a project or problem
  • Expertise in presenting to senior management
  • Extensive application, product knowledge experience with skills, application(s) and function of the technology area being led
  • Understanding of applications supported with an advanced knowledge of interfacing/integrated applications
  • Understanding of multiple business area's functions
  • Proven mentoring and leadership capabilities from a project management perspective
  • Experience with skills, application(s) and functions of the technology area
  • Understands businesses supported and its' terminology
  • Prior experience effectively using project management, word processing and spreadsheet applications
  • Experience on large system enhancements, conversions, and production problem resolution
  • Complete understanding of the system development life cycle
  • Excellent problem-solving skills to assist in issue resolution
  • Familiar with application development software and hardware platforms
  • Excellent analytical and decision-making skills
  • Prior experience encouraging team work and serving as role model when leading and directing others
Apply
Drop files here browse files ...

Related Jobs

Retail Merchandiser   Philadelphia, PA new
March 5, 2021
IT Auditor   Philadelphia, PA new
March 5, 2021
Security Officer Technology   Swedesboro, NJ new
March 5, 2021
March 5, 2021
Network Engineer Analyst   Malvern, PA new
March 5, 2021

Author: