Field Service Engineer (Print)

Kforce Technology
Published
September 2, 2020
Location
Philadelphia, PA
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client in search of a Digital Print Field Service Engineer in Philadelphia, PA. This is a long-term opportunity to help support a growing company during the midst of their busier time of year. If you are successful in this position, there is long term opportunity to grow. Once hired for this opportunity you will have to complete course work, training and certifications before starting.

Key Duties and Responsibilities:

  • Support Key customer in-person as an on-site based Field Service Engineer
  • Enter service calls in a timely and efficient manner and effectively manage backlog using CRM system
  • Professionally present and demonstrate each piece of equipment to clients, staff, and others
  • Effectively install and train on equipment from printing to maintenance and special applications
  • Diagnose and repair electrical and mechanical malfunctions to ensure operational standards
  • Rebuild, refurbish and update equipment as needed
  • Understand the application of all chemicals and inks for purposes of functional use in all machines
  • Maintain an inventory of onsite spare parts to be managed and cycle-counted regularly
  • Communicate potential sales opportunities
  • Share issues and best practices with other Field Service Engineers and supporting staff and actively participate in required support organization meetings
  • Assist customers via telephone and in-person to diagnose and repair
  • Occasionally perform detailed mechanical, electrical and maintenance service at other customer sites
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