Customer Service Representative Seasonal

National Fulfillment Services
Published
October 8, 2020
Location
Aston, PA
Category
Job Type

Description

Customer Service Representative (Seasonal) Hiring NOW!

This position is NOT remote and is in our Call Center in Aston

Job Description: You will be working with customers from all over the United States and Canada, who are placing orders for various catalog retailers.  Daily you will be taking new orders and helping customers manage any issues regarding shipping and returns.

Who we're looking for: We are seeking a candidate who loves to interactive with people and deliver a superb shopping experience.  We must be able to detect a smile in your voice!

Responsibilities and Duties:

  • Answer calls to process new phone orders
  • Provide customers with instructions on returns/exchanges, creating return shipping labels, and processing refunds
  • Develop strong relationship with customer service team, sharing knowledge and continuously improving the customer experience
  • Come to work each day and come to work on time ready to push yourself and make the customers happy and those around you

Requirements and Qualifications:

  • Great written and verbal communication skills
  • Strong organization, time management skills, and attention to detail
  • Motivation to push yourself and go above and beyond for the customer
  • Computer proficiency, basic knowledge of Windows strong ability on Microsoft Word

Training Class:  Monday October 19th through Friday October 23rd Training is 5 days which includes 3 days in the classroom and 2 days with on-floor coaching.

Following ALL CDC guidelines for Covid Sanitation Protocol:

  • Thermal camera takes everyone's temperature upon entry
  • Everyone is required to wear a mask
  • Hand sanitizers throughout the building
  • Departments stay only in their designated areas with separate lunchrooms and bathrooms
  • Individually required to wipe down desk, keyboard and phone and log Covid sanitization book
  • On-site cleaning crew who sanitize the common areas of the building throughout the day
  • Desks are 8 feet apart

Job Type:  Seasonal Part-time

Schedule:

Monday to Friday

Saturday (every other)

Day shift

Mid day shift

4,6 and 8 hour shifts available.

Pay: $13.50 per hour

 

 

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