Customer Service Representative ( REMOTE )

USA DIGITAL
Published
May 14, 2022
Location
Atlanta, GA
Category
Job Type

Description

Objectives of this Role

  • Serve as the eyes and ears of the office, providing information, answering questions, and responding to requests
  • Ensure optimal operation of office equipment, supplies, and inventories with preventive maintenance
  • Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, office layout, etc.
  • Coordinate internal and external resources to expedite workflow
  • Oversee and achieve organizational goals while upholding best practices

Daily and Monthly Responsibilities

  • Provide front desk coverage, including managing a busy, multi-line phone system, greeting guests who enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
  • Provide direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes
  • Plan, organize, and schedule company meetings occurring in the office, offsite, and via video conference
  • Coordinate domestic and international travel arrangements for all levels of employees
  • Maintain filing system, contact database, employee list, and inventories
  • Oversee and order office supplies and food deliveries for group meetings

Skills and Qualifications

  • High school diploma or equivalent
  • Proven administrative experience
  • Superb written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems

Preferred Qualifications

  • College degree
  • Previous success in office management
  • Experience managing budgets and expenses
  • Experience developing internal processes and filing systems
  • Comfortable handling confidential information
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