Customer Service Representative – Public Information

CareersUSA Inc.
Published
January 8, 2022
Location
Philadelphia, PA
Category
Job Type

Description

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you:

Our client is seeking Customer Service Representatives - Public Information Associates in Philadelphia, PA.

Earn an hourly rate at these full-time and part-time positions. Work 3:30 PM to 11:30 PM or 11:30 PM to 7:30 AM.

Job Description:

  • Meet and greet passengers, customers, providers, associates and management in person, on the phone and over the two-way radio
  • Provide excellent customer service while assisting customers with flight information, solving travel related problems and answering questions of a routine nature
  • Assistance provided may include directions to a specific or general location, landmark or destination such as hotels, restaurants, cultural and civic events in the area
  • Report any safety and security issues immediately
  • All employees are required to follow the mandate if you see something, say something, do something or write something
  • Complete all reports as required by management
  • Report all incidents including passenger incidents, lost and found items accepted and solicitation of services by transportation providers
  • Report unauthorized commercial vehicles operating without proper credentials on an approved document, app or computer
  • Operates electronic and technical equipment such as an iPad, tablet, cellphone, two-way radio, computer, virtual imaging display, etc.
  • Utilizes electronic devices to obtain needed information using the internet, information resource folders or working within technology based systems
  • Maintain an adequate amount of supplies needed to fulfill assigned job function
  • Ensure assigned work area and surrounding areas are clean, safe and secure
  • Follow Airport security and safety procedures
  • Provide support with special projects or assignments as needed
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