Position Title: Customer Service Representative I
Position Number: 395171
Location: Philadelphia, PA 19103
Position Type: Temporary
Required Skill Set:
Communications, Customer Service, Microsoft Office
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Customer Service Representative I
Location: Philadelphia, PA (Remote- must have own computer and internet)
Sunday-Wednesday (Thursday & Friday off), 9a-6p EST with 1 hour lunch break
Education: HS diploma required.
Communicate and resolve inquiries with customers via email.
Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Assist with facilitating returns or exchanges.
Keeps customer records up to date. Report recurring issues trends.
Other administrative responsibilities as required.
Adhere to attendance policies and required KPI goals.
Responds to customers in a timely and completely respectful manner.
Treat customers the way they would like to be treated and strive to always make a positive difference in customers'' lives.
Uphold the policies of the E-Commerce/Merchandising department as stated in the Client Customer Care Help Center.
**Job is completely remote from home currently; subject to change. Must have your own computer (no tablets or iPads) and working internet.**
Strong communication skills; verbal and written.
Ability to be patient express empathy and concern.
Independent thinker; able to make meaningful decisions based on each situation.
Excellent follow up skills and 100% follow through on commitments. Result and action oriented resourceful.
Strong work ethic highly motivated upbeat personality team player.
Ability to analyze and report on trends and issues.
Reliable attendance history.
Availability to work a flexible schedule which includes evenings, weekends and holidays.
Strong computer skills.
eCommerce experience preferred.
Zendesk experience preferred.
Call center, email and/or live chat experience required.
Microsoft Office Internet search skills