Customer Service Representative

LifeBio Inc
Published
December 30, 2021
Location
Atlanta, GA
Category
Job Type

Description

As a Customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.

This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

· Handling patients, referral sources, and administrative department inquires

· Communicating with insurance companies and/or prior authorization requests

· Entering patient information into a customer information system

· Ensuring customer satisfaction and assisting them with issues/concerns related to their health

· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty · Becoming educated in qualifications of multiple insurances to ensure clean order intake

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