Customer Service Representative

Published
October 14, 2021
Location
West Deptford, NJ
Category
Job Type

Description

Customer Service Representative

Commercial Services Representative

Our client located in South Jersey is currently looking to fil a CSR role within their Transportation Dept. Please review the description below and if you feel you have the experience our client is looking for and would like to be considered for the opportunity please apply.

The Commercial Services Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by ensuring that all customer needs and requirements are met. The Commercial Services Representative serves as the customer's primary internal representative to our client and serves as the customer's advocate within the organization. The candidate in this role will help communicate all customer requirements to the production and shipping & receiving teams. The Commercial Services Representative will assist in completing departmental projects and other duties assigned.

KEY RESPONSIBILITIES:

Manage the order fulfillment process from receipt of purchase order through to order entry, order acknowledgment, order shipping & tracking, and invoice generation.

Support and partner with Commercial and other functional areas to sell strategic offerings, keeping the sales team abreast of critical account issues.

Promote customer satisfaction by promptly answering inquiries and proactively following up on shipment and inventory requirements.

Work in partnership with Shipping & Receiving to ensure customer shipments are shipped timely. Collect BOL documentation to confirm shipment quantities against the sales order in Navision before generating invoices.

Collaborate with Production Planning to understand production schedules and ensure inventory availability and timely completion of re-pack materials. Work closely with the scheduler to understand material lead times and ship from points.

Resolve customer issues as lead investigator for assigned order fulfillment complaints, including an initial review of documentation discrepancies or shipping issues. Engage additional resources as needed to help resolve customer complaints.

Manage import customer shipments to ensure that order requirements are met. Work with Purchasing in generating product requisitions to move material from Europe to the US.

Required Education, Experience, and Skills:

* High School Graduate
* Effective Communicator
* Highly organized, responsible, and detailed oriented.
* Ability to think critically and analyze efficiently
* Minimum of 5 years of customer service administration or business experience
* Experience with Microsoft office: Word, Excel, and Outlook
* Experience with Navision and / or similar ERP systems

Preferred Education, Experience, and Skills:

* College degree in Business, Supply Chain, or a closely related discipline from an accredited college / university
* Customer service experience in a manufacturing environment
* Customer service experience in a chemical manufacturing environment

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