Customer Service Representative

Published
September 9, 2021
Location
Trenton, NJ
Category
Job Type

Description

Purpose:
Respond to Tier 1 customer inquiries via phone, using scripted responses, for call center.

Key Internal Customers/Business Partners
* Internal: Test Administration Service, Program Direction, OTI, SSD Resolutions
* External: College Board

Key Outputs & Deliverables:
* Achieve 6 calls per hour average
* Maintain 100% CRM Compliance
* Maintain 95% Schedule Compliance
* Respond to Customer Inquiries with complete accuracy.

Education, Certifications or Special Licenses:
* A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

Work Experience:
* One year of customer service and/or clerical experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary

Other Requirements:
* Basic knowledge of Microsoft Office
* Basic PC literacy
* Basic verbal and written communication skills

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