Customer Service Representative

CONFIDENTIAL
Published
February 10, 2021
Location
Charlotte, NC
Category
Job Type

Description

 They work to provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner.

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