Customer Service Representative

Published
October 8, 2020
Location
King of Prussia, PA
Category
Job Type

Description

Our Client helps their account holders get the protection they need at a price they can afford, invest for the future and get out of debt. They teach families fundamental financial principles that aren't taught in school and we give them an opportunity to build a business and transform their life.

This position provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.

This is a call center environment. This is a large building with cubicles spread throughout the floor with multiple departments throughout the building.

Performance Expectation:

Candidates are expected to field 50-100 inbound calls daily from customers (average is 40-60)
- Will be graded on call quality and adherence to security protocols
- Will be require to learn different types of accounts that customers will have questions on
- Someone who has experience in a Healthcare or Insurance Call Center could be a good fit- transferable skills
*Candidates will field calls from members who are looking to create an online account*

There is a 3-6 week training program for this role, the employees will be able to take their equipment home and work from home for the foreseeable future with the expectation of returning to office.
Candidates must be flexible with shifts between M-F, 8a-8p. The most common shift we've seen is 11:30a-8p.

Location: King of Prussia, PA

Pay: $16/hr

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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