Customer Service Representative

Kforce Finance and Accounting
Published
October 9, 2019
Location
KNG OF PRUSSA, PA
Category
Job Type

Description

RESPONSIBILITIES:

A Kforce client in King of Prussia, PA is seeking a Customer Service Professional to join their growing team on a contract to hire basis. This is a great opportunity to get your foot in the door with a reputable company that offers a solid training program.

Responsibilities Include:

  • Provide exceptional service to all customers through various contact methods (phone, fax, mail, e-mail)
  • Accurately process all orders
  • Provide customer with price, availability, and delivery information
  • Assist with correct product selection based on historical purchases
  • Respond to basic customer inquiries regarding product applications, transferring as needed
  • Identify and communicate potential customer needs or opportunities to appropriate department
  • Consistent use of suggestive selling techniques, special products, and services promotions
  • Communicate business policies that affect customer transactions, e.g., backorders, special product purchasing, delivery volume requirements, lead times, and special fees that may be applicable
  • Demonstrate proficient use of all job support tools
  • Adhere to business policies as defined by management
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