Customer Service Rep

January 8, 2021
Fort Washington, PA
Job Type


Customer Service Rep

BCforward is currently seeking highly motivated Customer Service Rep for an opportunity in Fort Washington, PA

Job Title : Customer Service Rep
Location : Fort Washington, PA
Duration : Contract

Position Description
**Will need to be on site most days.

Client Service Specialist I
Required: P&C license and Life, Accident Health combination preferred

Handle inbound and outbound calls via 800 lines
- Respond to customer communications via email and phone
- Maintain service, quality and timeliness standards
- Manage priorities and work distribution
- Interact with other departments on various projects including new programs, products and technology
- Support knowledge management transfer within the department through training, quality and intranet projects
- Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
- Analyzes transactions, corrects records and adjusts errors as needed on Group policies

P&C license and Life, Accident & Health license preferred
- Demonstrated skills and abilities to be goal oriented and solve complex issues
- Learn multiple products to support revenue growth for program business
- Possess excellent organizational and verbal communication skills
- Possess excellent written communication skills for customer correspondence
- Ability to provide excellent quality service to customers
- Demonstrated ability in handling details and key follow up capability
- Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
- Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
- Ability to work independently and as a team member

P&C License Required Life, Accident, Health license preferred

About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 120191 when responding to this ad.

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