Customer Service Coordinator

Alpha Consulting Corp.
Published
May 13, 2022
Location
Camden, NJ
Category
Job Type

Description

CUSTOMER SERVICE COORDINATOR CAMDEN, NJ Local Candidates Only - Hybrid Office Remote Schedule - 8 am to 5 pm approx. work hours potential for OT as needed . Project Description A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase, or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person. Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, and inventory availability. Build and maintain accurate account profiles in SAP. Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Order fill, On time delivery, Invoice accuracy, case fill, etc. Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team. Mostly communication is done via email and some phone, international customers with diff time zones . Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Client's. Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics. This person will support Canada for now can evolve back to the main team. Required Skills EXPORT experience preferred - BDP International previous employees have been a good source in the past not 100 necessary but makes the training process easier also, good fit for someone that has logisticssupply chain experience with export. Not just a standard call center - need someone with analytical skills MS Office Suite - must be comfortable in Excel with v lookups and pivot tables helpful . This 2+ month position starts ASAP. Please E-MAIL your resume (attachment to email) with rate and availability to Vic mailto ALPHA'S REQUIREMENT 22-01356 MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

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