Customer Service and Collections Representative

Published
September 30, 2020
Location
Feasterville-Trevose, PA
Category
Job Type

Description

This position will be partnering with Bank of America and providing customer service and collecting on past due accounts, payments, default on credit cards, etc.

The Representative will provide empathy to customers by understanding their financial situation. Being in debt is an embarrassing thing, and the company wants to be empathetic and caring towards each customer's personal situation to provide the best experience.

Job Description:
- Negotiate repayment plans on outstanding debt from customers
- Make outbound calls to customers to discuss their financial situation
- Discuss disposable income with customers and provide financial options to them
- Speak with customers whose credit card has recently gone into repayment
- Provide payment options to candidates while understanding their situation
- Meet key performance indicators as outlined by management
- Meet expected Quality and Compliance standards
- Ability to communicate and negotiate with a variety of customers

The work environment is a Call Center specifically for Collections.
Training Hours: 2-3 Weeks M - F 8:00am - 5:00pm (IN OFFICE)
Hours: Monday - Thursday
(2) Days - 8:00am - 5:00pm
(2) Days - 11:00am - 8:00pm
Friday - 8:00am - 5:00pm
Saturday Hours 8:00am - 12:00pm - working a Saturday allows you to take an Early Day on the following Friday.

Benefits and other perks:
There are 3 different Health options/plans to choose from- 1 being an HSA that is contributed into monthly. UHC also has a program called UHC motion. HSA users can earn up to an extra $1095.00 per year that is contributed to their HSA account if they meet certain criteria. The HSA user would also receive a 55.00 credit to purchase a standard Fitbit or a voucher to use towards any other activity tracker of your choice
Great Dental plan, everything is pretty much covered at 90% whether your in network or out of network. This is a national plan. College tuition reimbursement rider with enrollment in the dental plan-2000.00 yearly until max is reached
We are an ESOP company- we are thinking about your future even if you're not.
We offer 401 K, we match .25 on the 1.00 up to 6 %
Company paid life insurance- 1x yearly salary max of 50,000
Short and Long term disability paid by the company
Great work environment, the majority of our associates would say we are more like a family
Flexible schedules after training period
Potential for weekly commission on certain projects
Quarterly loyalty bonus, up to 18 months
Referral bonus- up to $500.00 per referral for BAE candidates
Paid time off- you start to accrue the day you start!
8% discount on Verizon cell service
Casual dress code
Paid Weekly

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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