Customer Service Administrator

Kforce Finance and Accounting
Published
May 27, 2021
Location
Bala Cynwyd, PA
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Administrator in Bala Cynwyd, PA.

Essential Functions:

  • Handles customer service inquiries and problems via the telephone recording consistent problem areas
  • May respond to email inquiries
  • * Customer service is the primary function, but may include minimal selling or promotion of products or services
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
  • Uses computerized system for tracking, information gathering, and/or troubleshooting
  • Answer incoming calls on the toll-free line regarding Client certification, renewal and reciprocity
  • Provide high quality service to customers to ensure customer needs are met
  • Process literature requests on line
  • Make outgoing calls to candidates and/or facilities
  • Conduct internal research of situations that affect certification, as discussed with callers
  • Provide results of research to callers via written communication
  • Complete special mailings as needed
  • Other duties as assigned Interviews will be in person at the location of the call center candidate will be working at
Apply
Drop files here browse files ...

Related Jobs

June 3, 2021

Author: