Customer Service Account Representative*

Genesis Alkali LLC
October 17, 2019
Philadelphia, PA
Job Type



Genesis Alkali is the world's largest natural soda ash mine and production site, offering a secure, reliable and diverse range of high-quality product choices. Alkali mines and processes trona ore and manufactures soda ash that is used in the production of glass, detergents, chemical manufacturing, pulp and paper production, and water treatment. It also produces sodium bicarbonate and other chemical compounds used in common industrial, agricultural, and household applications. Our main Alkali operations are in Green River, Wyoming, home of the world's largest trona ore deposit, with a corporate office in Philadelphia, Pennsylvania.

Genesis Alkali, LLC is a wholly owned subsidiary of Genesis Energy, L.P., (NYSE: GEL). Genesis Energy is a growth-oriented master limited partnership headquartered in Houston, Texas.  Through four divisions: offshore pipeline transportation, sodium minerals and sulfur services, marine transportation and onshore facilities and transportation, we provide an integrated suite of services to refineries, oil producers, and industrial and commercial enterprises. For more information visit or

Why Join Genesis Alkali?

  • Highly competitive salary commensurate with experience
  • Medical, Dental, Life & Disability Insurance, Vision, Flexible Spending (Medical and Dependent Care) and Health Savings Accounts, and Pre-paid Legal, beginning first day of employment; company funds a portion of HSA
  • 401(k) Savings and Investment Plan – Company makes Safe Harbor matching contributions (fully vested) of 100% up to the first 5% of eligible pay you contribute; additionally, Company makes discretionary contributions (three year vesting) of 5% of eligible pay, for a total of 10% Company contributions
  • Tuition reimbursement program covering 100% of approved courses based on academic performance
  • Transit benefit plan through Wage Works


Posting Title: Customer Service Account Representative

Internal Title: Order Fulfillment Manager


Position Summary: The Account Service Representative is responsible for nationwide customer sales and logistics support services for Genesis Alkali Soda Ash and Sodium Specialty products processed and manufactured at the Green River location.

Primary Responsibilities:

  • Single point of contact customer interface for assigned accounts
  • Order entry, lead time management, and on-time logistics support of customer selected carriers and Genesis arranged carriers
  • Invoice processing to assure revenue collection meets goals
  • Maintenance of customer master data including shipping information that applies to the Bill of Lading (BOL)
  • Provide back up for team members as needed
  • Maintain proficiency in critical sales support technology such as SAP and CRM
  • Coordinate customer complaint resolution with sales and marketing teams
  • Other duties as assigned

 Key Activities:

  • Manage short pays and credits for assigned accounts
  • Process customer orders and accurately enter into SAP
  • Communicate with customers any potential for order delays; product availability, transportation related issues, etc.
  • May require travel to various distributors and maintain close professional relationships
  • Process invoices and participate in billing and collection issues
  • Provide documents to customers to support order fulfillment or as requested by the customer
  • Manage complaint process (document customer complaints, direct to appropriate party for resolution, follow up with customer)
  • Enter complaints into CRM and attach all supporting and follow up until resolved
  • Participate in quarterly customer service meetings
  • Maintain proficiency on SAP and CRM
  • May require light travel
  • Process invoices and participate in billing and collection issues
  • Provide documents to customers to support order fulfillment or as requested by the customer
  • Manage dual processing in SAP for external procurement and scheduling agreements
  • May be required to provide support after normal work hours in emergency situations
  • Special projects and ad-hoc reporting as needed (e.g. system upgrades, contingency planning)

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