Customer Service

Published
February 17, 2021
Location
Philadelphia, PA
Category
Job Type

Description

We are looking for a dedicated, full-time hard working inside sales/customer service representative who will thrive in a fast paced environment.

 

This individual should ideally have previous customer service experience, be self-motivated, possess excellent negotiation and interpersonal skills and strengthen existing customer relationships.

 

Responsibilities

  • Answering all incoming calls.
  • Receiving and processing all fax and email messages.
  • Generating quotes.
  • Troubleshooting and resolving all customer issues.
  • Work directly with sales managers and representatives to implement the customer service portion of operations.
  • Provide a high level of customer se rvice by developing and maintaining a strong relationship with customers’ front line personnel.
  • Advise customers on payment terms.
  • Arrange for pick up freight from the shippers location.
  • Shipment track & tracing .

 

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